Job Description

Job ID: 368 Location: Brantford Start Date: February 11, 2019 Job Posted: January 21, 2019

We’re looking to hire a Midnight Shift Supervisor for a plant facility in Brantford, Ontario. We are looking for someone who cares about delivering quality customer service and will act with integrity, ownership, and loyalty. Who will not only provide superior service, but also have ideas for how can we do even better.

Monday – Friday 11:00pm – 6:00am

 

Why Work for CCS?

  • Competitive wages
  • Benefits including health, dental and mileage
  • Training programs and opportunities for internal promotion

 

Responsibilities and Duties

  • Supervise and co-ordinate the work of Light and Heavy Duty cleaners and Waste-Recycle for the midnight shift
  • Prepare and complete staff hours for the Supervisor Reports in order to verify payroll hours
  • Liaise between client/customers, head office and workers to monitor and resolve customer complaints and issues as needed
  • Inspect facilities to ensure cleaners’ work meets CCS and client quality standards
  • Recommend or arrange for additional services required such as equipment repairs or contract work, such as High Level Cleaning
  • Oversee the onboarding of new staff, ensuring proper paperwork, training and orientation
  • Support cleaning staff to complete tasks in compliance with CCS’ internal standards of quality and safety
  • Promote a safe work environment by ensuring that cleaners are following CCS safe operating procedures
  • Complete accident reports following incidents or accidents and send to the Health and Safety Director
  • Make recommendations to Area Managers regarding the performance of staff
  • Work with Human Resources to administer coaching, discipline warnings, suspensions and terminations
  • Encourage staff morale through “shift start-up meetings” to inform employees of important updates and shift needs
  • Monitor cleaning supplies and work with Site Manager to re-order and re-stock as needed
  • Inspect cleaners’ carts to ensure they are properly maintained, cleaned/stocked and all products meet WHMIS labeling
  • Prepare work schedules and co-ordinate cleaning and maintenance activities with other departments
  • Will perform cleaning duties as needed

Qualifications and Skills

  • 1-3 years’ experience in a cleaning or janitorial role
  • 2-3 years’ experience as a supervisor
  • Ability to take responsibility for workers’ safety and performance
  • Ability to translate customer quality expectations to workers in order to maintain the highest level of customer service and satisfaction
  • Ability to train and lead employees, and manage their performance through coaching, development or discipline
  • Ability to motivate cleaners to perform their tasks and commit to CCS
  • Ability to monitor staff to ensure they are attending their shifts on time, and completing their tasks in a timely manner
  • Ability to organize workers’ cleaning schedules to ensure work is complete

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