Job Description
Job ID: 509 Location: Hamilton, ONStart Date: Immediately
Company Overall
At Commercial Cleaning Services we’re on a mission to create clean, safe, and attractive environments where people can work, learn, and enjoy. We’re challenging the definition of a service provider by forging strong partnerships with our clients, mutually invested in a shared vision of success. Building Value…Cleaning Smartly, that’s what we’re about.
The Quality Assurance Manager plays a strategic role in our growth and development by implementing and maintaining our quality management system. You’ll do this by designing methods for measuring service outcomes, performing internal audits, and providing training and support to operations managers. If you are self-motivated, knowledgeable about the janitorial industry, and enjoy a combination of office and hands on work, we invite you to apply today!
Why work for CCS?
- Flexible remote work schedule
- Competitive salary and employee benefits package
- Opportunities for career growth and internal advancement
- Friendly yet professional working environment
As a Quality Assurance Manager, your duties may include…
- Ensure corporate compliance with internal, client, industry and other standards by conducting periodic CIMS-GB/ISO compliance audits
- Based on findings, develop recommendations for corrective actions, complete follow-up and confirmation activities
- Identify opportunities to improve and assist in developing and implementing improvement initiatives, including pilots, changes to procedures, processes, documents
- Participate in the development of corporate quality standards, policies and procedures, aligned with corporate objectives, evidence-informed practices, and client requirements
- Develop and implement methods for measuring quality service outcomes per client and internal standards
- Conduct scheduled site quality inspections to assess quality of service delivery and provide independent rating of service outcomes that can be measured/compared across Supervisors/Managers and geographies
- Prepare reports on corporate compliance and quality performance for distribution to senior management
- Provide “train-the-trainer” instruction to CCS Supervisors/Managers to support their ability to train front-line staff in CCS procedures
Job Requirements
- 2+ years’ of quality assurance experience
- Post-Secondary education, or 5+ years’ industry experience
- G Class Driver’s Licence
- Knowledge of cleaning industry processes, standards, and client expectations
- Travel to geographically dispersed worksites per audit schedule, other requirements
- Excellent communication skills and ability to engage with varied audiences
- Experience providing leadership to support QA/QC practices in the workplace
If you are interested in this opportunity to develop your career in a fast-paced entrepreneurial environment, please submit your resume and cover letter to this posting. We greatly appreciate all applicants, however only those selected for an interview will be contacted