Customer Service Training

Customer Service Training

10 weeks
All levels
0 lessons
0 quizzes
1 student

We’re in the service business – that includes customer service.  In this module, you’ll learn various techniques and methods on how to contribute to customer satisfaction:

  • how to anticipate customer needs
  • different types of customers
  • how to respond to customer requests
  • how to resolve customer complaints
  • how to deal with difficult customers
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